FAQs
Frequently Asked Questions
Use this page to find answers to the most frequently asked questions about our services.
Tailored ordering process
The process of creating tailor-made suits at Dalsarto is a carefully orchestrated artisanal experience, divided into several phases:
- First Introductory Appointment: begins with a meeting dedicated to understanding your preferences, style and needs.
- Fabric and Pattern Selection: Guided by our experience, we assist you in choosing the ideal fabric and pattern.
- Cutting and Creation: our craftsmen bring your suit to life, carefully following every detail of the project.
- Finished Garment Fitting: Once the creation is complete, we will schedule a fitting session to ensure a flawless fit and make any necessary adjustments.
- Delivery: Once the process is complete, your tailored suit is carefully delivered, ready to wear.
This artisanal process ensures that each step is carried out with precision and attention, guaranteeing the creation of a unique piece that fully reflects your style and personality.
The delivery time for custom made suits can vary, usually around 4 weeks in normal times. However, during peak season, it may take a few more weeks.
For upcoming events, we recommend visiting our tailor shop at least 2 months in advance, thus ensuring the perfection of the result.
In all circumstances, we are committed to treating each order with the utmost urgency and priority, always ensuring the utmost care and attention to detail.
For changes to your order, please refer to our Terms and Conditions . In general, changes to the product can be requested up until the start of production. These must be submitted in writing via the contact form . If these changes will result in a surcharge, the difference to the original order will be required. If the production process has started, changes to the order are unfortunately not possible.
Of course, you can provide us with your measurements, preferably starting from a garment that you already like. In this case, considering an accurate measurement, we apply a tolerance of ± 2 cm compared to the measurements provided.
We do not currently have ready-made garments for sale. Each of our products is made to order, from scratch, both made to size and made to measure, to ensure a unique fit and style for each customer.
We appreciate your consideration, however, we regret to inform you that we do not currently offer repair or alteration services for items that are not manufactured by us.
Online Shopping Guide
To choose the perfect size for online suits, we recommend that you carefully consult our size guide, available in the 'Size Guide' section of our website and in the product data sheets. You will find detailed information on measurements and size correspondences. In addition, for personalized advice, our customer service is at your disposal to answer any questions and offer assistance in choosing the ideal size to ensure a perfect fit of the garment.
Once the garments are in production or already completed, it is not possible to make any changes to their structure. However, we offer a service of small ordinary adjustments, subject to a feasibility assessment. Alternatively, for small repairs carried out by other tailors, we can refund up to a maximum of €50.00 upon presentation of the repair receipt with a detailed description of the work and its cost. Please note that we cannot take responsibility for any work poorly carried out by other tailors.
To view our return and exchange policies for true-to-size suits online please refer to our Terms and Conditions .
Materials and Design
Dalsarto presents a wide selection of fine fabrics from ancient selections, with a particular emphasis on Biella and English fabrics. Our range includes wools of various counts, weights and qualities, linens, classic cottons, velvets and silks. We regularly update the Dalsarto fabric collections with new catalogues every six months, always guaranteeing a fresh and current choice for our made to measure suits.
Of course, customization of the design is possible only for made-to-order suits. To proceed, simply specify the desired model already present on our site that you want to replicate.
Yes, at our showroom you have the opportunity to personally examine all the fabric samples to evaluate their quality. For those who wish to purchase suits online, we offer the possibility of receiving a set of three fabric samples for a cost of €50, which will be deducted when you place your order, thus making this option accessible and convenient for you.
Style and Combination Tips
Of course, we believe that matching accessories is crucial to complete the elegance of a tailored suit. Our experts are at your disposal to offer personalized advice, guiding you in choosing the accessories that will best enhance your style and your tailored garment. To view the accessories, click here .
We are committed to providing a professional consultation service to help you choose the right color and style for your custom-sized suits online. Our experts are available to provide personalized advice and assistance in creating a look that truly reflects your unique style.
Additionally, our site features filters specifically designed to help you explore the different product options in a clear and detailed way. Using the filters, you can easily navigate through the various color and style choices, making your online shopping experience easier. Feel free to contact us for more details or assistance in selecting your ideal pieces.
An important part of our work is to offer a personalized look based on your needs and the specific occasion. You can explore the various proposals available by using the filters on our site, which will help you refine your selection based on your preferences. In addition, in the site menu, you will find categories specifically created to offer you different proposals based on the occasions of use, thus facilitating your search and ensuring that your look is impeccable and suitable for the event you are planning.
In any case, our experts are at your disposal to help you choose the personalized look you are looking for.
Of course, we are able to recreate the suit model you indicate in most cases. In case this is not possible, we will be happy to offer you an alternative that meets your preferences and expectations.
Costs and Payments
The price of a made-to-measure suit at Dalsarto varies based on several factors, with particular emphasis on the type of fabric selected and the number of hand-made steps required for the craftsmanship. Custom suits start at €1800, plus VAT. This amount reflects the commitment to the quality of the materials and the sartorial craftsmanship used in the creation of each made-to-measure piece, and guarantees an excellent service at every stage of the order.
We are committed to ensuring a safe and transparent online checkout process for made-to-measure suits. We accept all major payment methods to offer flexibility to our customers. We use Shop Pay, which uses Stripe to ensure secure transactions. You can pay with confidence as all transactions are protected by advanced encryption and are PCI compliant, ensuring your financial data is kept safe.
Currently, we do not have financing options. However, we are committed to meeting the growing needs of our customers, and are evaluating the implementation of new payment options to offer greater flexibility in the future. Your satisfaction is our priority, and we are constantly working to improve our service offerings.
Customer Service
For any further questions, our customer service is at your disposal. You can contact us conveniently through the live chat available on our website or by using the contact form . We will respond to your request at the first available opportunity, providing the necessary support to ensure your complete satisfaction.
Of course, we care about providing you with impeccable service and are here to assist you in choosing the size and style. Our goal is to ensure that every detail meets your needs, and we are happy to offer our support to ensure a selection that fully reflects your style and preferences.
Yes, we ship worldwide. Shipping is included with the purchase of a suit, but it is important to note that customs charges may apply if shipping to a non-EU area.
Appointments in the Atelier
We strongly recommend booking an appointment for a bespoke consultation as our measurement method is carefully designed to suit our pattern making and production techniques.
To book an appointment, please click here to ensure a dedicated service tailored to your needs.
In case you need our tailor-made services outside of Rome, we invite you to visit our page dedicated to other cities .
The process of creating tailor-made suits at Dalsarto is a carefully orchestrated artisanal experience, divided into several phases:
- First Introductory Appointment: begins with a meeting dedicated to understanding your preferences, style and needs.
- Fabric and Pattern Selection: Guided by our experience, we assist you in choosing the ideal fabric and pattern.
- Cutting and Creation: our craftsmen bring your suit to life, carefully following every detail of the project.
- Finished Garment Fitting: Once the creation is complete, we will schedule a fitting session to ensure a flawless fit and make any necessary adjustments.
- Delivery: Once the process is complete, your tailored suit is carefully delivered, ready to wear.
This artisanal process ensures that each step is carried out with precision and attention, guaranteeing the creation of a unique piece that fully reflects your style and personality.
The custom consultation itself does not involve any charge. However, it should be noted that the process of designing and creating a custom suit takes longer than purchasing a made-to-measure product with a pre-set pattern. Furthermore, given the variety of materials and workmanship, custom suits tend to be more expensive than standard made-to-measure suits. We remain at your disposal to provide further details and answer any questions you may have.
Although our home delivery service is primarily designed for customers outside of Rome, we are happy to reserve the service for special categories and large orders.
Of course, we also provide our services outside of Rome. It is possible to arrange an appointment with adequate notice. To see the complete list of cities where we offer our services, we invite you to visit our page dedicated to other locations.