Shipping policy

Shipping Policy

All made-to-order items are shipped within 45 business days (excluding weekends and holidays) of receiving your order confirmation email. You will receive a notification as soon as your order has been dispatched. In-stock items are shipped within 2 business days (excluding weekends and holidays) of receiving your order confirmation email. You will receive a notification as soon as your order has been dispatched. We partner with highly reputable and reliable logistics carriers. However, we have no control over actual delivery times or, in the case of non-EU shipments, customs clearance times in the destination country. We cannot be held responsible for delays attributable to express couriers, customs authorities, or force majeure events. For shipments outside the EU, additional customs fees may be levied by the destination country. Unfortunately, we can neither anticipate nor prevent these charges.

 Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

In-Store Pickup

If you prefer to try on or collect your garments in person at our showroom, you can opt for in-store pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 45 business days. Once your order is ready, you will receive an email with pickup instructions. Our in-store pickup hours are 10:00 AM – 7:30 PM, Monday through Friday, and by appointment on weekends. Please ensure you bring your confirmation email with you when collecting your order.

International Shipping 

We offer international shipping to various countries, selectable during the shipping address entry stage. Countries not available in the address selection menu are destinations to which we do not currently ship. Your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. Vestio srl is not responsible for these additional charges, as they are the sole responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification containing a tracking number to check its status. Tracking information is available from the moment the order is dispatched. If you have not received your order within 10 business days of receiving your shipping confirmation email, please contact us at ecommerce /at/ dalsarto . com with your name and order number, and we will look into it immediately.

Shipping to P.O. Boxes

Some carriers have limitations regarding shipping to P.O. boxes. If one of your carriers falls into this category, you should consult their terms and specify them here for your customers.

Refunds, Returns, and Exchanges

We accept returns up to 14 days after delivery for items that are unused and in their original condition; we will refund the full order amount, less the return shipping costs. Returns are strictly accepted for in-stock, non-discounted products. Sale items and made-to-order products—whether customized or standard, made-to-measure or standard sized—cannot be refunded. If your order arrives damaged in any way, please notify us as soon as possible at ecommerce /at/ dalsarto . com with your order number and a photo showing the item's condition. We address these matters on a case-by-case basis, but we will do our best to find a satisfactory solution. If you have any further questions, please do not hesitate to contact us at ecommerce /at/ dalsarto . com.